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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OnlineShop2Save (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.onlineshop2save.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (11) |
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упакованным well received the order, 3, english manual, have not used in performance. bundle in full.-test by a small window sill on свалился-when turn places do not have apparently.
cool piece подсоединяется all is simple, cleans good, the several times, will clean, satisfied och purchase, recommend!!!!
упакованным well received the order, exactly 3 shipping, english manual, have not used in performance. bundle in full. adequate store, walking can contact, highly recommended!
sent 20 days, washes the good, also рефленную tile bathroom washing, jeanne satisfied.
standards. only yourself on брызгать many don't wipe, and it does not rise and slide up... mirror and plasma вымыл...))) at work has been wife while... hope beer...)
this 2 week попользовавшись vacuum about it to leave feedback. смыслах in all positive and it will issues arising representative posted on the shop very fast, even on my реагировал fast mood) separate beyond that thank you! great helper itself is vacuum cleaner for us rise in living homes or like me having doors mirror big wardrobes. отмыла намыла and all, street and side вымою heat-waiting for тряпочек removable sufficient amount of complete, long, flat-outside to wash outside, body screwed tight-продумано and vacuum cleaner ie will not fall off vacuum cleaner under any circumstances. and пользуйте-happy to buy доставочную through very fast-all about the shipping company, courier brought
super 5 a +++++
заказывала march 2, 11 received. to store march 27 "обрабатыв order" not clear, pro to pay 5-10 none 45 days delivery time the standard normal nervous. robot self working, packaging is good. приноравливаться as necessary all-match. recommended the floors high who, opening is not big лоджии sash. this case is exactly the remaining непромытыми corners, наплевать edge-where and кое and. box for life вылезать risk and do not want and wash or not. 95% glass clean. yes, i 'd better промыла потратив very иуйму couple of days, general молчу pro risks. секономила can i well and the vehicle wash cheap home near bought in the shop, if take поприличней, will probably more better but also satisfied i. and was the photo. s 5-7 normal not мылись box. mop кое only as. now
robot excellent, from only.
помешал transfer the instructions. нужная thing, not for high and indispensable opening window.
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