SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OnlineShop2Save (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.onlineshop2save.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great item!!! sat ог120 parameters and weight 98. under bust lift small chest holds very good. husband delighted!!! fast shipping came, заказала 09. 04.и received 26. 04.в кургане.
all is excellent. goods store recommend
Product description was very accurate. Unfortunately, it was used in the customs label. On the plus/down side, the postman, (who knows me by name - v small village) sees me in a whole new light!!!! ;)
gorgeous 96 kg to my 6хl super chemise ..... weight more who even влезет .... came quickly .... sealed was good recommend ....
store торопился sending, but relatively delivered pretty good, воронежской week to three, size approached, with light even pregnant, bright is not true color as picture. all the rest in quite good. recommend! the seller sending was hurry no in, relatively delivered but well, the before weeks three voronezh region, the went size up, with the even pregnancy, the color in the picture is not as bright as really. the rest is not bad. recommend!
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came quickly, отслеживалось perfectly. store good. вещ beautiful, small chest completely not even уместились wife perfectly. match recommend size, bought from for 6 chest розмеров wife, under bust corset as utjazhki strip, смотрися балохон as grade no.
оочень clearly not g-string size-this small (quality good.
i liked it, fast shipping
time of day kind! yesterday received your order. very fast and also has been shipped come directly! walking воронежа to 2 weeks. is my likes. 56 your russian (wide by hips) 4хl заказала, великоват even a little, but i love the свободнее. string of course only have so immediately put on and take off, потерпеть minuteness this but can! advice store. good also like качесто)))
good nightgown. великовато turned and took by 56 size 6xl. to be size smaller.
quality as always height заказываю second time, first time and xl 4 заказала 56-58 on my big has been this super 3хl perfectly fit, delivery before the month норильска smoothly