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VENALISA STORE

We arm to provide our best quality products and customer service. and our customer service specialists are always standing by to solve any of your problem. If you have any questions about the shipping time & defective quality & items no received, please do contact us, we can give you a satisfied answer & resolution. We greatly appreciate your 5-STAR POSITIVE feedback and please do NOT leave negative feedback without asking for help.

Service

Q: How to select the FedEx express shipping way?

A: Please contact our sales (whatsapp+8618826403887 ABBY CANNI) and they will calculate the exact extra shipping cost for you. Our price do not include any import tax or customs fees.

Q: When ship out my order?

A: Normally 1-3 workdays after payment confirmed.

Q: What’s kind of shipping way will you use? How long time?

A: For order less than US$8.0, we will use normal economic mail post with shipping time 25-60 days to most countries. For order reached US$8.0, we will use registered mail post with shipping time 15-45 days to most countries. If the country have strict customs rules like Italy, Brazil etc, the shipping time will be largely delayed.

#61508 Venalisa Nail Gel Polish Color Nail Gel Soak Off Fast Dry Long-Lasting Beauty Color Gel 901~920

61508- (20)

please attention

1.Picture on computer may cause a little difference,if you mind the difference,please don’t order it

2.Keep away from children

3.Keep away from sunshine and heat

4.Keep tight after use

5.Discontinue use if sensitization occurs

6.It’s normal phenomenon if the gel goes thicker in the case of temp

61508-information-2

61508- (12)

t017b80d134f0eb086b 1-140309223K6-50

Good materials,no afraid to compare:

all the picture below are come from our customers!

60 colors color card(if you want to buy all 60 colors,please click the picture)

Advantages of Venalisa nail gel polish :

compare-products

Venalisa nail gel polish Actual test results:

Good materials,no afraid to compare:

all the picture below are come from our custmers!

If buy color 901-920, please click the picture:

If buy color 921-940 , please click the picture:

If buy color 941 -960 , please click the picture:

Use steps of Venalisa nail gel polish

1. File nails by using sponge file. And especially remove any existing polish and dead skin around the edge of nails.

2. Apply a thin layer of base coat. Cure polish under LED lamp about 30 seconds or UV lamp about 2 minutes.

3. Apply a thin layer of color. Cure polish under LED lamp about 30 seconds or UV lamp about 2 minutes.

4. ( If necessary) Apply a thin layer if color again. Cure polish under LED lamp about 30 seconds or UV lamp about 2 minutes.

5. Apply a thin layer of top coat. Cure polish under LED lamp about 30 seconds or UV lamp about 2 minutes.

How soak nail gel polish?

Step 1: Soak cotton pad with remover liquid.

Step 2: Warp finger.

Step 3: Wait for 2 ~ 5 min.

Step 4: Gently file away.

Attention:

Shooting in differetn environments has different color effects!

For Shipping

Q: How to track the shipping information?

A: Please login with your tracking number in this website: http://www.17track.net

But normally, the tracking information will be valid within 5 workdays after we shipped your order.

For Order & Payment

Q: Will you ship my different orders in one parcel?

A: If you make different orders in the same day / the same store and ship to the same address, we will pack and ship them in one parcel together.

Q: How to select different colors in one order to get discount?

A: If you want to purchase more than one product, please add everything to your Cart first. When you proceed to the checkout page, the Seller Discount will be automatically calculated.

Q: Why not approve my payment?

A: The payment were controlled by Aliexpress platform, please contact the service if you have any problem for payment. Web link:

http://www.aliexpress.com/help/contactus.htm?spm=0.0.0.0.7q82Ik

Q: I canceled the order why the money did not return to the account?

A: The money will return to your account within 7 days normally. Because all related payments were controlled by Aliexpress, please contact the service by this link also:

http://www.aliexpress.com/help/contactus.htm?spm=0.0.0.0.7q82Ik

For Color Difference & Volume

Q: Why are there color differences between real products and pictures displayed on the computer?

A: Due to the pictures were taken in different lighting background and will be showed by different display, so it is normal for color difference between real products and pictures. But the colors we showed had 99% close to true color. We recommend you to check the feedback and compare our customers real picture accordingly.

Q: Why is the goods I received not full?

A: We declared each bottle with exact volume like 5ml each jar/bottle. But if the bottle were filled completely full, the volume is at least 8ml. We need to ensure the bottle with small empty space for foil sealing. Meanwhile, due to the goods were filled by machine, ±2% error is possible.

For Refund

Q: What should I do if I receive a damaged product?

A: If you find any damage when you receive the parcel , please take photos and showed to our service before you open the original package. If confirmed, we will give you a satisfied solution.

Q: What should I do if I receive an order missed some items?

A: Please tell us the exact item and color number you missed, we will check and confirm with our order system/ shipping system for the exact weight. If confirmed, we will give you a satisfied solution.

Our solution included but not limited like: Resend the goods, refund the related money and provide our special coupon for next order etc.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of OnlineShop2Save (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of www.onlineshop2save.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

V***a

13 May 2018

Verified Purchase

super color

N***n

914 white заказала 904-розовый, match they заявленому. i тёмных firm all етой nail many overlap easily and color 1-2 layer. same думала светные that will be... turned... but need at least 3 layer, to the холелось and 4. поверху but not bad turned песочек gold and gave .... little disappointment present, since i ожидала, layer перекрыватся also they'll in 1-2

D***l

12 May 2018

Very long shipping, but quality is ok

A***a

пришёл goods in time. packed well, with picture same color, lays down in the two layers, aligned self, felt satisfied.

E***a

fully compliant with color! like наполненность. nearly 2 month to riding moscow

O***a

11 May 2018

order april 05, received may 11, посылками compared to other fast shipping believe this. color matched color nail bubble and color same as pictures, плешивят slightly color light, самовыравниваются and bad. but overall not bad nail, no liquid, bubble almost full. all good and color like me! thank you!